Terms & Conditions

Terms & Conditions


Moonmini.com is totally committed to customer satisfaction. Please visit our Online Returns Center to process your return or call 86-755-331-29006, Monday-Friday 8:00 AM – 7:00 PM EST, Saturday 10:00 AM - 7:00 PM EST.


IMPORTANT NOTICE CONCERNING REFUNDS:


As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account. GENERAL RETURN POLICY:


All other products above qualify for free exchange or replacement for 30 days from the date your order ships. Please visit our Online Returns Center to process your return. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of $6.99 will be deducted from your refund. This policy applies to domestic orders only.

Returns other than for exchange or replacement will be assessed a fee of $6.99 which will be deducted from your refund. We do not accept returns or exchanges any products after 30 days from the date your order ships.
If you would like assistance in returning an item, please contact our customer service department at 86-755-331-29006 or email us at moonminisell@gmail.com. We will be happy to walk you through the return process.


RETURN POLICY FOR:


FOOD and FOODSTUFFS (including TEA):


The product must be in its original condition, unused and in its original packaging and returned within 30 days of the date your order ships. Please visit our Online Returns Center to process your return. If we do not receive your return in its original condition, a service charge of $6.99 will be deducted from your refund. Returns other than for exchange or replacement will be assessed a fee of $6.99 which will be deducted from your refund. This policy applies to domestic orders only.


We do not accept returns or exchanges for food, foodstuffs or tea if the product has been used, opened or not in its original packaging.


We do not accept returns for any of the above-named products after 30 days from the date your order ships.


If you would like assistance in returning an item, please contact our customer service department at 86-755-331-29006 or email us at support@moonmini.com. We will be happy to walk you through the return process.


CUSTOM and PERSONALIZED PRODUCTS:


Custom and Personalized Products do not qualify for free returns or exchanges. Please contact our Customer Service Department at 86-755-331-29006 or email us at support@moonmini.com to assist you.


Return Packaging


We need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.


Exceptions


Some products do not qualify for a pre-paid return label because of their value. Please feel free to contact our customer service department at 86-755-331-29006 or email us at support@moonmini.com and we will be happy to assist you.